Privacy Policy - Don Global (MaisuApp)

Last Updated: 2023/11/24

Introduction

This Privacy Policy ("Policy") describes how Don Global ("Company", "we", "us", or "our") collects, uses, and shares your personal information when you use our websites, applications, products, and services, including the MaisuApp ("Services").

1. User Information

1.1. Definition of User Information:
For our site, user information includes all information related to individuals, in addition to personal information as defined by the Act on the Protection of Personal Information (Act No. 57 of 2003).

1.2. Information Obtained by the Company:
The user information obtained by the company to achieve the objectives described in section 2 is as follows:

  1. Information provided by users when using the service, such as name, address, phone number, email address, gender, and other information provided by the user in forms designated by the company.
  2. Information provided by service professionals when using the service in response to user requests, such as the name of the service professional's representative, postal code, phone number, email address, gender, driver's license, and other information provided by the service professional in forms designated by the company.
  3. Information collected when the user uses the service, such as referrer, IP address, server access log information, LINE ID, cookies, device information, and other identifiers.
  4. Information for lead acquisition advertisements (for service professionals only), such as ad identifier, cookies, and anonymous ID.
  5. Information collected with the user's individual consent when using the chat service on the site (this information will only be used for the purposes indicated in the individual consent).
  6. Information provided by the user when participating in campaigns or surveys.

2. Purpose of Use

2.1. User Information:
The company will use user information for the following purposes:

  1. Registration and management of users for service use and identity verification.
  2. Provision and improvement of the service.
  3. Customer support for the service.
  4. Responding to inquiries about the service, resolving operational and administrative issues.
  5. Notifying users.
  6. Prevention and response to fraudulent activities (including reporting to government and police authorities).
  7. Research and analysis of service usage.
  8. Sending newsletters or direct mail.
  9. Development of new services, products, etc.
  10. Execution of tasks related to the objectives of (1) to (9).

2.2. User Information (Leads for Service Professionals):
The company will use user information, including ad identifiers, cookies, and anonymous IDs, for the following purposes:

  1. Analysis of ad delivery for lead acquisition.
  2. Advertising analysis to improve service marketing.
  3. Execution of tasks related to the objectives of (1) and (2).

3. Awareness of Owned Personal Data and Third-Party Registration

3.1. Personal Information Protection Manager:

  • Title: Person Responsible for Personal Information Protection
  • Contact: Email: [email protected]

3.2. Purpose of Use of Owned Personal Data:
The purposes of use of owned personal data are the same as those mentioned in section 2 above.

3.3. Contact Point for Inquiries about Owned Personal Data:
For inquiries and complaints about owned personal data, use the following contact point:

3.4. Affiliation with a Personal Information Protection Certification Organization:
The company is not affiliated with any personal information protection certification organization.

3.5. Procedures for Disclosure, etc.:
Users can request disclosure of purposes, disclosure, correction, addition or deletion, suspension of use, deletion, and suspension of provision of their personal data in accordance with legal provisions. For details on the procedures, contact the "Contact Point for Inquiries about Owned Personal Data" mentioned in section 3.3 above.

3.6. Fees for Disclosure, etc.:
A fee of 1,000 yen will be charged for disclosure and other related procedures as necessary. Payment must be made in the manner specified by the company.

4. Security Measures for Personal Information Protection

4.1. Security Measures Implemented by the Company:

  1. The company will implement measures to prevent unauthorized access, such as encryption and strict management.
  2. In case of leakage, in accordance with applicable laws, the company will take appropriate measures, including reporting to personal information protection authorities as necessary.
  3. If there is a transfer of personal data abroad, including transfer via third parties, the company will take measures to ensure the protection of personal data by verifying the security management measures of the overseas recipient.

4.2. Use of Google Analytics:
The company uses the Google Analytics service provided by Google Inc. for traffic analysis. Google Analytics uses cookies to collect traffic data but does not identify users individually. The information collected is managed in accordance with Google's Privacy Policy. To disable Google Analytics, users can use the following link: Google Analytics Opt-out.

5. Changes to the Procedure

This Privacy Policy may be changed at the discretion of the company, in whole or in part, without the user's consent as necessary. In case of significant changes, the company will notify users in advance through the internal service or other methods specified by the company. If users do not agree with the changes, they can follow the procedures provided by the company to withdraw from the service. If users continue to use the service after notification of the changes, it will be considered that they have agreed to the changes. If necessary, the company will seek users' consent in accordance with relevant laws and regulations.

Data Deletion Section

How to request the deletion of your personal information

You can request the deletion of your personal information by contacting us at [email protected]. When requesting the deletion of your personal information, include your name, email address, and a description of the information you wish to delete. We will observe your request within a reasonable timeframe.

Please note that if you request the deletion of your personal information, we may not be able to continue providing certain Services.

Additional Information

For more information about your privacy rights, please refer to the following links: